Privacy Policy

Effective Date: September 1, 2025
 

Coura LLC ("Coura",“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, register for our pickleball tournaments, or engage with our services.

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Acceptance Of These Terms

By using this Site on any computer, mobile phone, tablet, or other device, making a purchase from the Site, or otherwise interacting with the Site, you signify your acceptance of this policy and any changes to this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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1. Collection Of Information

We collect information from you directly, automatically when you visit the Sites, and sometimes from third parties. Some of this information may be considered “Personal Information” or “Personal Data,”  some of which may be considered “sensitive,” under various applicable laws. We consider information that identifies you as a specific, identified individual to be “Personal Information” (such as your name, phone number, email address), and we treat additional information, including IP addresses and cookie identifiers, as “Personal Information” where required by applicable law. If  we combine information that we consider to be non-personal with Personal Information, we will treat the combined information as Personal Information under this Privacy Policy. Note that we may de-identify or pseudonymize Personal Information so that it is non-personal, such as by aggregating it or converting it to a code, sometimes using a function commonly known as a “hash.” We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. We will treat de-identified or pseudonymized information as non-personal to the fullest extent allowed by applicable law. 

Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you use our websites, shop in our online stores, call us on the phone, create an online account, join our subscription and loyalty programs, sign up to receive our emails, participate in a sweepstakes, contest, promotion or survey, communicate with us via third party social media sites, request customer support, apply for a job or otherwise communicate with us. This Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The types of Personal Information we may collect include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide. In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically, create and share a “wish list” or decide to purchase and ship products to someone. We will use this information to fulfill your requests and may also use that information to send marketing communications to your contact, unless he or she has previously opted out of marketing communications from Rhode.

Information We Collect Automatically. We automatically collect certain information about you when you access or use our websites or transact business with us, including: (i) information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites; (ii) information about the transaction, such as product details and the date and location of the purchase/return; and (iii) we may use cookies, web beacons (also known as “tracking pixels”, and other tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our Site are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

Retention and Transfer of Personal Information.  We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our products and services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete this information from the servers at an earlier date if you so request by unsubscribing, opting-out, or emailing us at coura.team@gmail.com. Personal Information may be transferred to and stored in secure servers in the United States​​​

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2. How We Use Your Information

We use your information to:

• Process and manage tournament registrations.

• Communicate with you about tournament details, schedules, and updates.

• Provide customer support.

• Share results, highlights, and photos from tournaments.

• Improve our website and services.

• Comply with legal obligations.

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3. Photography, Media & Participation Consent

By registering for or attending our tournaments, you acknowledge and agree to the following:

• Photos and videos may be taken during the event and used in our website gallery, social media accounts, and promotional materials.

• If you do not wish to be featured in media, please notify us in writing before the event.

• Participation in tournaments is voluntary, and by registering, you accept any ordinary risks associated with athletic activity.

• Coura LLC is not responsible for personal injury, property damage, or loss incurred during tournaments, except as required by law.

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4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

• With service providers who help us operate the website and manage tournaments.

• To comply with legal requirements or respond to lawful requests.

• To protect our rights, property, or safety, or that of participants and partners.

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5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion of your information, subject to our legal and operational obligations.

• Opt out of receiving promotional communications from us at any time.

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7. Children’s Privacy

Our website and tournaments are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent changes. We encourage you to review this page periodically.